Problem is not the Problem

Tom Peters emphasizes repeatedly "Problem is not the problem, the response to the problem is always the problem."   Take any company and any leader they have faced public anger because of the way they dealt with the problem.

After 26/11 terrorist attacks happened in India in 2008, the chief minister of state Maharashtra, India, Vilasrao Deshmukh was forced to quit.  It was not the terrorist attacks but his response in the public that led him quit office.

Many times after we have done an error it is not the error but the way we respond to it.  Getting angry, arguing and playing the blame game is a sure way to make enemies.

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