First Few Things

To a complex problem nobody knows the right answer.  And it is a normal psychology, nobody is born genius.  But many business leaders have developed skills to get right answers from their people.  Once you know the problem, what will you do first and then next will get you to the right answer.  Ask your people what Tom Peters mentioned once that "4 most important words in an organization : What do you think?".  

On asked what were the first few things you did to manage yahoo, Carol Bartz CEO of Yahoo, said in an interview featured on that, "The first thing I did was just set up 45 min sessions with as many people as I could and just listened. I said, "Okay, what do you think needs to be changed here? What's good? What's bad? What would you do if you were sitting in my seat?" And then I'd always ask, "Who else should I talk to?"  

And while you are in a conversation never assume that your answer or your way is the right way to do.  Consider everyone's opinion is just another way of doing the same thing.  There will be many solutions, opinions and perceived right answers.  Which one shall you choose?  Will you go with the pundits, gut instincts, consensus?

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